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Order Cancellation

You may cancel your order any time before it has been shipped or put into production. A full refund will be issued for cancelled orders.
Please note: once the item has been dispatched, cancellations are no longer possible.

Return Eligibility

We gladly accept returns. Customers may request a return within 14 days of receiving their order.
To qualify:

• Items must be unused and in original condition
• Items must be returned in original packaging
• Proof of purchase (e.g. receipt) is required
  Please do not send items back to the manufacturer directly.

Return Fees

Customers are only responsible for one round of shipping fees per order (including return shipping). No additional restocking fees will be charged.

Delayed or Missing Refunds

If your refund hasn't appeared:

1. Double-check your bank account
2. Contact your credit card provider — refund posting times may vary
3. Confirm with your bank for processing updates

If you've completed all steps above and still haven't received your refund, contact us at japanikeiseb49@outlook.com

Return Address

For the return address, please reach out to our customer support team at japanikeiseb49@outlook.com

At Living Lume, we're committed to providing reliable delivery options no matter where you are located. Each day, we ship orders to customers worldwide, making sure you enjoy quick and dependable service at every step.Delivery times are broken into two stages:

• Processing Time: Includes order confirmation, quality checks, and packaging. All purchases are prepared and sent to our distribution hub within 48 hours after the order is placed.
• Shipping Time: The period required for your package to travel from our distribution center to its final destination.

ESTIMATED SHIPPING TIMES BY REGION

Nordic Countries

Standard Delivery: 12-15 business days (
$8.9 USD)
VIP Delivery: 5-7 business days ($15.9 USD)

Western, Central & Southern Europe

Standard Delivery: 10-12 business days (
$8.9 USD)
VIP Delivery: 5-6 business days ($15.9 USD)

Eastern Europe

Standard Delivery: 8-10 business days (
$8.9 USD)
VIP Delivery: 4-6 business days ($15.9 USD)

North America

Standard Delivery: 10-15 business days (
$8.9 USD)
VIP Delivery: 6-7 business days ($15.9 USD)